COOPERATIVE SERVICES: ERI IBM RISC SYSTEM/6000 SERVICES OFFERING The RISC System/6000 (TM) Cooperative Service offering is provided by ERI. IBM markets the offering through the Cooperative Service Marketing Program and is not responsible for, nor does IBM warrant, the offering. The announcement is sponsored by the finance industry and is specifically designed to accommodate customers who operate within the securities trading-floor environment if there is no IBM solution. All information regarding the IBM RISC System/6000 service offering (including prices and functional descriptions) has been provided by ERI. ERI provides a full range of comprehensive services for the IBM RISC System/6000 and related IBM hardware: systems consulting services; custom software services (CSS), engineering support, education and training, program management and customer support center (CSC) services. Availability Date: July 7, 1992. (TM) Trademark of International Business Machines Corporation. OVERVIEW HIGHLIGHTS o Customized software and training o Coordination of an integration solution DESCRIPTION BUSINESS SOLUTIONS The professional services provided by ERI include: o CONSULTING SERVICES: ERI becomes a partner with customers on the front-end of the solution development process by offering: - Management Information Systems (MIS) strategic planning - Information technology analysis - Preparation of RFPs o CUSTOM SOFTWARE SERVICES (CSS): Provide customized software for fully integrated applications solutions including: - Programming in C, Pascal, PL/1, COBOL, and FORTRAN - AIX (R)/UNIX (1) tuning, shell scripting and disk optimization - Graphical user interfaces (GUI) - Databases (Informix (2), Sybase, ORACLE, INGRES) - Imaging (ERI OutLOOK), Xerox ScanWorX (3), Plexus) - Porting (FORTRAN to C, COBOL to SQL) - Mainframe applications (CICS/DB2 (R) to UNIX/INFORMIX, ORACLE, Sybase) - Mainframe -- AIX/UNIX re-engineering services o ENGINEERING SUPPORT: Addresses the challenges of multiple and heterogeneous systems, platforms, networks and software environments. Engineering support services include: - Systems and solution analysis, consulting and design - Solution testing, configuration and certification - Custom installation - Network performance analysis - Network and system optimization and tuning. o EDUCATION AND TRAINING: Provides customized training to ensure greater work-group productivity and high return-on-investment (ROI); and to provide training to a wide range of employees, from data entry personnel to MIS directors. Education course offerings include: - AIX/UNIX fundamentals - AIX/UNIX administration - Systems administration - C and C++ programming - Office automation - GUI - LAN/WAN Networking - Imaging - DBMS. o PROGRAM MANAGEMENT: Provides a single point-of-contact for the entire implementation of an integration solution. Life cycle management, planning, implementation, and coordination of all necessary resources to successfully implement an integrated solution for the customer are also provided. o CUSTOMER SUPPORT CENTER (CSC) SERVICES: Provide comprehensive telephone technical support, improving system utilization, and reducing downtime. Support options include: - Customer support answerline (CSAL) - System load and test (SLT) - Help desk start-up service - Customer inventory stacking. Additionally, ERI provides 90-day technical hotline support for all ERI-provided products. If leased from ERI, technical hotline available for life of lease at no additional charge. (R) Registered trademark of International Business Machines Corporation. (1) Registered trademark of Bell Laboratories. (2) Registered trademark of Informix Software, Inc. (3) Registered trademark of Xerox Imaging Systems. CUSTINFO SCHEDULE Availability Date: July 7, 1992. ORDERING TERMS AND CONDITIONS PRICES: The prices listed for the Cooperative Service Marketing Program are for reference only and are as provided from the service supplier's current price list. Current prices and quantity discounts, if any, can only be obtained from the service supplier. Service offering charges are subject to change without notice. TECHNICAL ASSISTANCE: Technical assistance, installation and usage support, if any, are provided by the service supplier. DISCLAIMER OF WARRANTY: Not warranted by IBM. Warranty, if any, is as provided by the service supplier. IBM makes no warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Address any questions pertaining to warranty coverage to the service supplier. CHARGES SERVICE SERVICE DESCRIPTION TYPE MODEL RATE/PRICE* Systems Consulting Services 9796 ER0 Varies Hourly Custom Software Services 9796 ER1 Varies or Fixed Price Engineering Support 9796 ER2 Varies Hourly or Fixed Price Education and Training 9796 ER3 Varies Program Management 9796 ER4 Varies 2-10% of Total Project Cost Customer Support Center Services 9796 ER5 Varies * The charges for these services offerings range, depending on contract, and are for reference purposes only. Current prices and quantity discounts, if any, can only be obtained from the service supplier.